Kopabay

Kopabay is an online multi-vendor marketplace based in Kitwe, Zambia, where users can buy high-quality new and second-hand products from various businesses.

Kopabay connects buyers and sellers on a single platform. Sellers can list their products, while buyers can browse, compare, and purchase items directly from various vendors.

No, while Kopabay is based in Kitwe, we welcome vendors and buyers from across Zambia.

Kopabay does not handle orders directly. Instead, we connect you with businesses selling the product you’re interested in. When you find a product, click the "Add to cart" button, and you’ll be redirected to the seller’s WhatsApp. From there, you can chat with the seller, negotiate, and arrange payment and delivery.

Kopabay connects buyers and sellers on a single platform. Sellers can list their products, while buyers can browse, compare, and purchase items directly from various vendors.

Returns are handled directly between you and the seller. Each seller on Kopabay has their own return policy, so it’s important to review the return terms provided on the product page or discuss them with the seller on WhatsApp before making a purchase.

You can use the search bar at the top of the page to search for products by name, category, or brand. Alternatively, browse through the product categories on the homepage.

If you don’t receive a response from the seller within a reasonable time, you can contact Kopabay's support team at kopabaybctrade@gmail.com for assistance.

Prices on Kopabay are set by individual sellers. In many cases, you can negotiate directly with the seller through WhatsApp.

Kopabay performs basic verification checks on sellers to ensure they meet our standards. However, buyers are encouraged to exercise due diligence when making purchases.

Yes, you can contact multiple sellers on WhatsApp to inquire about and purchase their products. However, since each seller handles their own payments and deliveries, orders will be processed separately.

If the product doesn’t match the description, you should contact the seller immediately to discuss a resolution. It’s also a good idea to ask for clear photos and details about the product before purchasing.

Check the seller's reviews and ratings on their profile. You can also ask the seller questions or request additional product photos before making a purchase.

No, buyers do not pay any additional fees to Kopabay. You only pay the price agreed upon with the seller.

If you experience any issues with a seller that cannot be resolved directly, you can report the seller to Kopabay’s support team by emailing kopabaybctrade@gmail.com or using the report feature on the website.

No, Kopabay does not sell products directly. We are a platform that connects buyers with sellers.

You can contact Kopabay’s customer support via email at kopabaybctrade@gmail.com or through the live chat feature available on the website.

To start selling, contact kopabay using the email address or the whatsapp number to create an account. Once your account is approved, you can set up your store, upload products with clear descriptions and images, and include your WhatsApp contact for buyers to reach you directly.

Buyers will click the "Send to Whatsapp" after they have added your item to their cart, which redirects them to your WhatsApp. From there, you can chat with them, negotiate prices, and finalize the sale.

Provide clear and accurate product descriptions, high-quality images, prices, and any important details such as size, condition, or availability. This helps buyers make informed decisions and reduces the chance of disputes.

Each seller is responsible for setting and communicating their return policy. Be sure to include clear return terms in your product description or discuss them with buyers on WhatsApp. This will help avoid misunderstandings.

• Use high-quality product images.
• Write detailed and honest product descriptions.
• Offer competitive pricing.
• Respond promptly to buyer inquiries on WhatsApp.

You can decide whether your prices are fixed or negotiable. If negotiable, make it clear in your product description and be prepared to discuss this with buyers on WhatsApp.

Payments are handled directly between you and the buyer. You can agree on the payment method, such as mobile money, bank transfer, or cash on delivery.

Yes, you can list as many products as you want on Kopabay. Make sure each product has a unique listing with a clear description and accurate pricing.

Yes, as a seller, you are responsible for arranging the delivery of your products. You can choose to deliver personally, work with a local courier, or discuss delivery options directly with the buyer.

If a buyer raises a concern about your product, address it promptly and professionally. Resolve the issue amicably, and if necessary, honor your return or refund policy.

Kopabay does not charge commission on each sale.

Maintain clear communication with buyers to resolve disputes. Always provide accurate product descriptions to avoid misunderstandings. If needed, Kopabay’s support team can assist with mediating disputes.

Yes, Kopabay offers promotional tools to help boost your visibility. You can contact support to learn more about advertising or featured listings.

Log in to your seller account, go to your product listings, and edit or delete any product as needed. Ensure your inventory is kept up-to-date to avoid buyer dissatisfaction.

Yes, you can customize your store by adding your business logo, description, and other details to make it stand out.

• Respond quickly to inquiries.
• Provide clear, honest product descriptions.
• Follow through on promises, such as delivery timelines.

If a buyer doesn’t complete a purchase, reach out to them politely to confirm their intent. If they are unresponsive, you can relist the product and continue selling.

You can reach Kopabay’s support team via email at kopabaybctrade@gmail.com or use the live chat feature on the website for assistance.

Yes, Kopabay allows sellers to list both new and second-hand items. Make sure to clearly indicate the condition of the product in the listing.

At the moment, Kopabay is focused on product sales. If you’re interested in offering services, contact our support team to learn about future opportunities.