Kopabay

1.0. Introduction

Kopabay is an innovative online platform based in Zambia, dedicated to connecting buyers and sellers of high-quality new and second-hand products. The platform facilitates seamless interactions between users by providing a space for listings and communication but does not directly engage in the sale, shipment, or payment of products. By using Kopabay, all users acknowledge and agree to adhere to the policies outlined below. These policies are designed to ensure a safe, transparent, and efficient marketplace for everyone.

1.1. Information We Collect

We collect the following types of information when you visit or use our website:

• Personal Information: This includes any information you provide to us when you register, make a purchase, or contact us (such as your name, email address, phone number, etc.).
• Cookies: We use cookies to improve your user experience. Cookies are small files placed on your device that help us recognize your preferences and track usage patterns.
• Usage Data: This includes information about how you use our website, such as your IP address, browser type, device type, and the pages you visit.

1.2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and improve our website and services.
• To communicate with you, such as sending order updates or promotional offers (if you opt-in).
• To analyze usage patterns to enhance user experience.
• To comply with legal obligations or resolve disputes.

1.3. Cookies

Cookies help us improve your experience on our website. By using our site, you agree to our use of cookies. If you don’t want cookies to be placed on your device, you can adjust your browser settings to block them. However, doing so may affect the functionality of some features on the site.

1.4. Third-Party Services

We may share your information with trusted third-party service providers to help us operate our website and provide services to you. These third parties are obligated to protect your data and use it only for the services we provide.

1.5. Data Security

We take the security of your personal information seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

You have the right to:

• Access your personal data that we hold.
• Request corrections or deletions of your personal data.
• Object to our use of your personal data for certain purposes (such as marketing).

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and revise the "Last Updated" date at the bottom. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

2. General Terms

Kopabay serves solely as an intermediary platform, enabling buyers to connect directly with sellers. As such, all transactions, including payments, delivery arrangements, and negotiations, are handled exclusively between the buyer and the seller. Sellers must also ensure their product listings are clear, precise, and reflective of the products they are offering. Kopabay does not assume responsibility for the actions of buyers or sellers but provides tools and support to facilitate smooth interactions.

3. For Buyers

Purchasing Products:

Buyers can browse products listed on Kopabay and contact sellers through the “Contact Seller” button available on each product page. This feature redirects the buyer to the seller’s WhatsApp, where further discussions about pricing, payment methods, and delivery can take place. It is the buyer’s responsibility to confirm product details and ensure all questions are answered before completing a purchase.

Returns and Refunds:

If the product does not meet expectations, buyers are encouraged to review the seller’s return policy carefully before purchasing. Each seller is responsible for setting their own terms regarding returns and refunds. While Kopabay encourages transparency and fairness, buyers should communicate directly with sellers to resolve any issues.

Product Verification:

Before committing to a purchase, buyers should ask sellers for additional information, photos, or clarifications about the product. This helps prevent misunderstandings and ensures that the buyer receives a product that matches their expectations.

Reporting Issues:

If a buyer encounters an unresponsive seller or a product that significantly deviates from the description, they may report the issue to Kopabay support. Kopabay will investigate and take appropriate action, such as warning the seller or suspending their account for repeated violations. Buyers can reach support through kopabaybctrade@gmail.com.

4. For Sellers

Responsibilities of Sellers:

Sellers on Kopabay must ensure that their product listings are accurate, truthful, and provide sufficient detail. This includes clear descriptions of the product’s condition, size, and any other relevant information. Sellers are also required to set and communicate their return and refund policies clearly. As sellers engage directly with buyers, they are responsible for handling inquiries, negotiating prices, and ensuring smooth delivery arrangements.

Delivery and Payment:

Sellers are solely responsible for arranging delivery and determining the costs involved. Delivery options should be discussed and agreed upon with buyers on WhatsApp. Payments are also managed directly between the buyer and seller, with popular options such as mobile money, bank transfer, or cash on delivery available based on mutual agreement.

Listings and Inventory Management:

Product listings on Kopabay must comply with the platform’s guidelines. Sellers are encouraged to keep their inventory up to date and remove or edit listings as needed to reflect product availability. Any listings found to be misleading or in violation of the platform’s policies may be removed by Kopabay.

Interaction with Buyers:

Sellers must maintain professional and prompt communication with buyers. Responding to inquiries quickly and delivering on commitments, such as delivery timelines, builds trust and increases sales. Sellers are also encouraged to establish good relationships with buyers by offering excellent customer service and adhering to agreed-upon terms.

Handling Disputes:

In the event of a dispute, sellers are expected to work with buyers to reach an amicable resolution. This may involve offering refunds or exchanges if the issue is valid and falls within the agreed return policy. If disputes cannot be resolved directly, sellers can request mediation through Kopabay’s support team.

5. Prohibited Items

Kopabay maintains a strict policy on the types of items that can be listed on the platform. The sale of illegal items, counterfeit goods, hazardous materials, stolen items, or any products violating Zambian laws is strictly prohibited. Sellers found listing such items will face account suspension or termination. Buyers are encouraged to report any prohibited items they come across to Kopabay support.

6. Fees and Commissions

Kopabay does not charge any commission on sales made through the platform. Our goal is to provide an affordable and accessible marketplace for all users. Sellers can list their products for free and keep 100% of their earnings. However, sellers have the option to purchase premium services, such as product promotions or store upgrades, to increase visibility and attract more buyers. The specifics of these optional charges will be clearly outlined during the setup process.

7. Dispute Resolution

Kopabay encourages both buyers and sellers to resolve disputes directly through respectful and professional communication. In cases where a resolution cannot be reached, either party can escalate the issue to Kopabay support. The support team will review the case and act as a mediator to ensure a fair outcome. Repeated disputes caused by negligence or dishonesty may result in account suspension.

8. Liability Disclaimer

Kopabay does not guarantee the quality, safety, legality, or accuracy of products listed on the platform. All transactions are conducted at the discretion of buyers and sellers. Kopabay cannot be held liable for any disputes, losses, or damages arising from transactions conducted on the platform. Users are advised to exercise due diligence when buying or selling.

9. User Privacy

Kopabay values the privacy of its users. Personal information, such as contact details, is only shared between buyers and sellers to facilitate transactions. Any misuse of personal information, including harassment or unsolicited communication, will result in immediate action, including account suspension or termination.

10. Changes to the Policy

Kopabay reserves the right to update or modify these policies at any time to reflect changes in the platform or legal requirements. Users will be notified of any significant changes via email or announcements on the platform. By continuing to use Kopabay after such changes, users agree to be bound by the updated policies.